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1. Login to QMetry with your credentials. Go to Customization > Users.

2. Filter by your user and click Edit.

3. Go to Security tab > Two-step Verification >Click the toggle to show remove/resync options.

4. Click Resync and enter verification codes from the authentication app on your phone to complete the resync.

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Make Two-step Authentication Mandatory for All Users in QMetry

Permissions Required :

• An “admin” user can make the Two-step Authentication mandatory for all the QMetry authenticated users on the instance.

• For SaaS instances, the first user (super-admin) who registered for QMetry, can make the Two-step Authentication mandatory for all the QMetry authenticated users on the instance.

Note: This option should be enabled only when all users including admin have enabled two-step verification. Otherwise, any users not enabled with two-step authentication would be unable to login.

Steps :

1. Go to Customization > General Settings & Audit. You will find the Two-step authentication section at the bottom of the screen.

2. Enable the Mandatory Two-step Authentication option if you want to impose the two-step verification for all the users of the instance. Users will have to enter a security code in addition to their password at the time of login.

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