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The issue is fixed. Atlassian has rolled back their changes. Now users should not face below issues on any newly created QMetry Test assets, Story or Bugs. To fix these issues on Test Assets, Story, Bugs created since 24th April (during the issue life), run QMetry Re-index for the project selecting the time frame from 24th April 2020. Furthermore, we are still in contact with the Atlassian team to get the reason behind this sudden change in the Jira APIs.

Date : 24-Apr-2020

Atlassian has made some recent changes to Jira Cloud APIs that have resulted in many QMetry functionalities to break down. The changes to Cloud APIs include – issue creation, update, and get detail APIs that are used across QMetry for Jira 3.x Cloud for creation, updating and linking processes. These APIs are used to save & fetch test case/test scenario/test run issues type details in QMetry Database.