When the user installs the QMetry Test Management for Jira add-on app on their Jira instance using IE Browser and tries to access the QMetry Project setting screen, they face an issue where the screen remains blank. As shown in the below image;
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Atlassian has decided to end the support of IE11 across its cloud, server, and data center products, which resulted to an impact on QMetry Test Management for Jira add-on app as well. Refer to this Atlassian announcement for more details.
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In case, if you face a similar issue in QMetry Test Management for Jira on any other browser, then kindly share the following details to QMetry Support.
Jira version
QMetry Test Management for Jira add-on app version (How to find QMetry add-on Test Management for Jira app version?)
List of all the Apps installed in your Jira system. (Share a screenshot of Manage Apps from Jira Administration>Manage Apps containing all the installed apps.)
Share the following logs while reproducing the issue:
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