- Assistance with issues found during installation
- Guidance with basic configuration issues
- Guidance with supported integrations
- Identifying and troubleshooting issues found in the system
- Assistance with issues found during upgrades
| - Customers without a valid maintenance agreement
- Help with Unsupported Versions of the Software
- Issues involving installations on unsupported platforms (see minimum requirements section of the installation guide)
- Backup or other maintenance of the OnPrem server(s)
- Third-party application support
- Non-English language support
- Items covered by Professional Services
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