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- Training
- Migration
- System & Performance tuning
- Deployment & Capacity Planning
- Installation & Upgrade Services
- Creating/Assistance/Updating Custom Reports & Queries
- Custom development of translator/scripts.
- Custom product features.
General Statement of QMetry's Responsibilities
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QMetry's standard problem resolution support shall include email support. QMetry shall e-mail assistance to Licensee with respect to use of the Software and Service to resolve Defects at an e-mail address designated by QMetry from time-to-time. Support Services will be available 9AM 9 AM to 6AM 6 AM Indian Standard Time, Monday through Friday (9 PM to 6 PM PST ), Monday Sunday through Friday), excluding any Federal and State of California recognized holidays, a list of which may be obtained from QMetry at Licensee’s request.
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