This document should be referred in below scenarios :
...
QAS professional license relies on the machine's MAC address. Follow below steps to fix this issue for QAS on your machine :
Option 1:
Step 1 : Run the jar file (Mac-Ser.jar) on machine where QAS is installed.
Step 2 : You will get the list of mac addresses, hardware id, user details on the screen.
Step 3 : Take a screenshot of the details and sent it to QMetry Support or on your reference ticket.
Step 4 : QMetry Support will make the required changes and will ask you to restart your QAS. If you have any question
Option2:
In case your organization restricted the execution of the jar file then follow the below steps:
For Windows
Step 1: Get the machine details.
- OS details: Windows/Mac (Version).
- Open command prompt and get the machine details by executing the following commands in a given sequence:
- Mac Address :
- Get All the physical address, command - ipconfig /all | findstr "Physical Address"
- Hardware Details :
- Baseboard Serial Number, command - C:\\Windows\\System32\\wbem\\WMIC.exe baseboard get serialnumber
- Bios Serial Number, command - C:\\Windows\\System32\\wbem\\WMIC.exe bios get serialnumber
- Disk Drive Serial Number - C:\Windows\System32\wbem\WMIC.exe diskdrive where "deviceid='\\\\.\\PHYSICALDRIVE0' and MediaType like '%Fixed%'" get serialnumber
- User Details :
- Username - echo %username%
- Mac Address :
Step 2: Send the output of above commands to QMetry Support or on your reference ticket.
Step 3: QMetry Support will make the required changes and will ask you to restart your QAS.
For any further questions please reach out to QMetry Support.