How to set log levels in JIRA

• Navigate to Setting ->System -> Logging and Profiling tab

• Enable SQL Loggings for SQL log & SQL dump logs

• Scroll the same page below to go to the Default Loggers section and click on Configure link.

  • If QMetry interface is 4x then (Check the interface version from QMetry > About)

    • Enter Package name as “com.qmetry” and Logging level as “Debug”. Click on Add.

  • If your QMetry interface is 3.x then (Check the interface version from QMetry > About)

    • Enter Package name as “com.atlassian.qtm” and Logging level as “Debug”. Click on Add.

  • In Default Loggers search for the following Package Name and click on “Trace” for the below 3 packages:

    • net.java.ao.sql

    • net.java.ao.schema.SchemaGenerator

    • net.java.ao

  • Enter Package name as “com.atlassian.jira.ofbiz” and set the log level to “Error”.

• Once these settings are changed, reproduce the issue on your JIRA instance, so that traces are logged.

  • Start marking JIRA logs for troubleshooting purposes (e.g.: QMetry replication starts here).
    

    

• After all steps are completed for reproducing the issue, stop marking the logs (e.g.: QMetry replication ends here).

How to access JIRA Server Logs

• Navigate to Setting ->System -> Troubleshooting and Support Tools tab

• Go to the create support zip tab

  • For Server: Click on the create zip button and download the logs as shown in the below screenshot:
    

    

    
    

    

    
    

  • For Datacenter: Click on the create zip button for all the nodes and download the logs as shown in the below screenshot:

Alternatively, you can opt for the below option:

• Go to the directory where you have installed JIRA on your server. Fetch the JIRA logs & share atlassian-jira.log and Catalina log files with QMetry Support.

• For UNIX server: If the directory name is JIRA. You can access logs at JIRA/logs/catalina.out and JIRA/home/log/atlassian-jira.log. In case you do not find the files, trigger the below commands in the UNIX terminal which would fetch the list of logs files path.

  • find / -name "atlassian-jira.log" 2>/dev/null

  • find / -name "catalina.out" 2>/dev/null

• For Windows server : You can access logs from C:\Program Files\Atlassian\JIRA\logs\catalina<Date>.log and C:\Program Files\Atlassian\Application Data\JIRA\log\atlassian-jira.log

How to reset the log levels in JIRA

• Once the logs are provided and the issue is resolved, go to the Default Loggers search for the following package, and click on “Debug” for all three of them.

  • net.java.ao.sql

  • net.java.ao.schema.SchemaGenerator

  • net.java.ao