Unplanned Downtime: QMetry Test Management - Cloud is Not Accessible with an error message “502 Bad Gateway“ from 19 October 2021, 11:40 pm to 20th October 2021, 3:58 am PST. This downtime affected all QMetry Test Management Cloud customers.
Users received the below error while accessing the QMetry URL.
All events regarding this downtime will be updated on this page.
Day | Time (PST) | Event Details |
---|---|---|
20th October | 03:58 AM |
|
20th October | 01:30 AM |
|
19th October | 11:40 PM |
|
The incident occurred due to high memory utilization triggered due to frequent resource intensive operations for import of automation test result files through Automation API resulting in the instance failure.