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Note: QMetry for Jira Test Management add-on supports Microsoft Edge, Chrome and Firefox browsers only. Currently, browsers like Safari, Opera etc are not supported.

For Chrome Browser

Open browser - chrome > Open Jira.
Go to Chrome options (3 vertical dots on the upper right corner).
Go to More tools > Developer Tools (Or press F12 if you are using windows).
Go to Network > Reproduce the issue.
Right-click on the output window (As shown in below image) > Click on "Save as HAR with Content".
Save the HAR file and send to QMetry Support.

QTM for JIRA - Knowledge Base > How to get HAR / Network logs? > HAR logs.png

For Firefox Browser

Open browser - Firefox > Open Jira.
Press F12
Go to Network > Reproduce the issue.
Right click on the output window (As shown in below image in 6th steps) > Click on "Save as HAR with Content".
Save the HAR file and send to QMetry Support.

QTM for JIRA - Knowledge Base > How to get HAR / Network logs? > har logs in firefox.png

For Internet Microsoft Edge

In Internet Explorer- press F12 or go to the Tools menu and select “F12 Developer Tools”
Select the Network tab and reproduce the issue.
Save the logs (Export HAR log) and send it to QMetry Support.

QTM for JIRA - Knowledge Base > How to get HAR / Network logs? > HAR Logs-IE.png