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Note: QMetry for Jira Test Management add-on supports the latest versions of IE11, Microsoft Edge, Chrome and Firefox browsers only. Currently browsers like Safari, Opera etc are not supported.

For Chrome Browser

Open browser - chrome > Open Jira.
Go to Chrome options (3 vertical dots on the upper right corner).
Go to More tools > Developer Tools (Or press F12 if you are using windows).
Go to Console > Right click on the output window > Enable Log XMLHttpRequests (As shown in below image) > Reproduce the issue.
Right-click on the output window > Click on "Save as"
Save the file and send to QMetry Support.

QTM for JIRA - Knowledge Base > How to get Console/Browser logs? > Console logs.png

For Firefox Browser

Open browser - Firefox > Open Jira.
Go to Menu Options(3 Horizontal Lines on upper right corner)
Go to Web Developer > Web Console.(Or press Ctrl+Shift+K ).
Click on the Console tab.
Right click on the output window > Click on "Select all".
Right click on the output window > Click on "Copy message".
Paste the log in a Notepad or plain text file.
Save the file and send to QMetry Support.

QTM for JIRA - Knowledge Base > How to get Console/Browser logs? > console log.png

For Internet Explorer 11 / Microsoft Edge

In Internet Explorer - press F12 or go to the Tools menu and select “F12 Developer Tools”
Select the Console tab and reproduce the issue.
Right click on the Console tab screen > select "Copy all".
Paste the log in a Notepad or plain text file and save the file.

QTM for JIRA - Knowledge Base > How to get Console/Browser logs? > Console Log-IE.png