How to obtain logs to verify - Jira SSL connection with QMetry? (5) (5)
If you run into issues when QMetry - Jira integration is not working properly. QMetry Support might ask for logs to check the Jira - QMetry SSL connection authenticity.These logs can be captured with a special java utility .jar.
Here are the steps :
- Download attached - jirautil.jar
- Execute it on your machine and ensure it has JRE 1.8 installed.
- During execution, it will ask you to enter Jira URL for Staging, Username, and Password.
- The utility will ask for two options 1 and 2, execute the utility for both the options in sequence.
- Every option will create a log file at the same location from where the .jar is executed. Send us the option1.log and the option2.log file.
Refer below screenshot for steps