Troubleshooting QAS Install Problems

The following articles cover the basics of troubleshooting the QMetry Automation Studio application problems. You can refer to this article to know about the pre-requisites/environment variables before installing QAS in your machine. The troubleshooting steps are mentioned below:

Configuring and installing Java in your machine for Windows:

• Checking if the Java and the Java path are configured in your system:
  • To check if the Java is configured properly in your system, execute "java -version" and "javac -version" in your command prompt. The output should be similar to the screenshot shared below:

• Installing and Configuring Java:
  
  • Installing:
    • Download the JDK 8 (64 bit) from this link.

    • Select the appropriate JDK software and click Download. The JDK software is installed on your computer, for example, at C:\Program Files\Java\jdk1.x.xx. You can move the JDK software to another location if desired.

  • Configuring Java path:
    • Right-click My Computer and select Properties.
    • Click on Advanced system settings > Advanced, select Environment Variables, and then edit the following into respective variables, the Variables should point to where the JDK software is located :

Supported Operating Systems platform:

• QAS is supported on the following 64-bit Operation system 
  • MAC OS
  • Windows 7, 
  • Windows 8.0, 8.1,
  • Windows 10

 Warnings/Errors upon opening QAS:Java Runtime could not be located.

• Solution: To fix this issue, install and configure the Java and Java Path as explained above.

    2. Error: Extension have been modified on disk Or unable to open Setup Project explorer/New Project.

• Solution: Follow the steps given in the help document to fix this issue.

      3. License error: Unable to authenticate extension

• Solutions: 
  • Verify that you have a working Internet connection.
  • Restarting the QAS application should fix this problem.
  • Entering correct details in the subscription details column will fix this issue (goto QMetry tab >> Subscription details).

4. Project detail not found. Please connect with QAS Support Team for more detail.

• Solution: This warning is occurring due to the user opening a custom project in the QAS application. To use the Test recorder create a new project through QAS. 

5. Chrome driver and Chrome Browser outdated.

• Solution: Update the chrome driver and the Chrome browser in your machine. Get the chrome driver from this link.

QAS Project extension status:

If the QAS project extension is disabled, user can't create a new project or the setup project explorer will not open when a user clicks on it. To fix this issue, user needs to enable the QAS Project extension, follow the steps mentioned in this help document for enabling the QAS project extension.

QAS Logs:

• After confirming all the above mentioned steps, if you still are facing issues with QAS then kindly collect the logs and share it with QMetry Support. Here is the help guide for collecting logs.