Fixing an issue where QMetry is not accessible on SaaS

We have observed issues in some cases when QMetry instances hosted on SaaS Cloud are not accessible to some users do not DNS resolution issues, and they face the following errors while trying to access QMetry URL or while logging in to QMetry.

Note: This is a temporary workaround until the DNS settings reflect properly at your end. These settings can be reverted back on 28th September (Monday).

Open

Steps for Windows OS

DNS settings are specified in the TCP/IP Properties window for the selected network connection.

Example: Changing DNS server settings on Windows 10

1. Go to the Control Panel.

2. Click Network and Internet > Network and Sharing Center > Change adapter settings.

3. Select the connection for which you want to configure Google Public DNS. For example:

   • To change the settings for an Ethernet connection, right-click the Ethernet interface and select Properties.

   • To change the settings for a wireless connection, right-click the Wi-Fi interface and select Properties.

   If you are prompted for an administrator password or confirmation, type the password or provide confirmation.

4. Select the Networking tab. Under This connection uses the following items, select Internet Protocol Version 4 (TCP/IPv4) or Internet Protocol Version 6 (TCP/IPv6) and then click Properties.

5. Click Advanced and select the DNS tab. If there are any DNS server IP addresses listed there, write them down for future reference, and remove them from this window.

6. Click OK.

7. Select Use the following DNS server addresses. If there are any IP addresses listed in the Preferred DNS server or Alternate DNS server, write them down for future reference.

8. Replace those addresses with the IP addresses of the Google DNS servers:

   • For IPv4: 8.8.8.8 and/or 8.8.4.4

   • For IPv6: 2001:4860:4860::8888 and/or 2001:4860:4860::8844.

9. Repeat the procedure for additional network connections you want to change.

Steps for macOS

DNS settings are specified in the Network window.

Example: Changing DNS server settings on macOS 10.15

1. Click Apple menu > System Preferences > Network.

2. If the lock icon in the lower left-hand corner of the window is locked, click the icon to make changes, and when prompted to authenticate, enter your password.

3. Select the connection for which you want to configure Google Public DNS. For example:

   • To change the settings for a Wi-Fi connection, select Wi-Fi, and click Advanced.

   • To change the settings for an Ethernet connection, select Built-In Ethernet, and click Advanced.

4. Select the DNS tab.

5. Click + to replace any listed addresses with, or add, the Google IP addresses at the top of the list:

   • For IPv4: 8.8.8.8 and/or 8.8.4.4.

   • For IPv6: 2001:4860:4860::8888 and/or 2001:4860:4860::8844.

6. Click Ok > Apply

7. Repeat the procedure for additional network connections you want to change.