Unplanned Downtime: QMetry Test Management Cloud Not Accessible on 22nd March 2022

Unplanned Downtime: QMetry Test Management - Cloud was Not Accessible with an error message “503 Service Unavailable“ on 22nd March 2022, 7:05 AM to 7:30 AM PST. This downtime affected all QMetry Test Management Cloud customers.

Users received the below error while accessing the QMetry URL.

All events regarding this downtime will be updated on this page.

Day	Time (PST)	Event Details

Day	Time (PST)	Event Details
25th March	-	Root Cause: During the 15-20 minutes time window before the downtime, QMetry received a large volume of Jira web hooks from multiple customers using Jira integration. JVM memory was exhausted and this caused the QMetry instance to become inaccessible.
22nd March	7:30 AM	QMetry services are restored. Our teams are working further to find the root cause which will be made available soon.
22nd March	7:05 AM	QMetry Test Management gives error - 503 Service Unavailable on accessing the URL. QMetry Teams are working on high priority to restore the services back to normal. Based on the initial analysis, QMetry services should be restored soon.

Permanent Fix

During the 15-20 minutes time window before the downtime, QMetry received a large volume of Jira webhooks from multiple customers using Jira integration. JVM memory was exhausted and this caused the QMetry instance to become inaccessible.

A permanent fix for this issue was deployed in release QMetry v8.10.1.