Session timeout and auto logout behaviour in QMetry

Idle Session Timeout Settings: System Administrators can configure Idle Session Timeout Settings and make the idle users log out of QMetry forcefully after a set time interval or by default after 60 minutes. The settings are applicable to QMetry, LDAP, and SSO authenticated users.

The Activate Idle Session Logout toggle option is provided on the General Settings tab of General Settings & Audit. The option remains “Off” by default. The user is logged out only when the browser is closed (after 15 minutes), a network or connection is lost, or the user logs in using multiple browsers or devices.

If the option is set to “On”: The idle user is logged out after a set time interval of inactivity. Enable Activate Idle Session Logout and specify the inactive time in minutes after which the idle user will be logged out of QMetry. The minutes field shows 60 minutes by default. You can set the idle session time duration between 15 minutes to 240 minutes. The log-out details are displayed in the Login Summary Dashboard.

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When the option “Activate Idle Session Logout” is disabled, the Sessions in QMetry are then automatically maintained and managed. QMetry allows only one user session to be active at a given point in time. While working within QMetry, users will not be logged out automatically unless there is one of the following scenarios:

Your current session is terminated as it was idle for more than 15 minutes.
Another QMetry session is started from a different browser, machine, or through your current browser’s incognito mode.

Accordingly, here are some of the situations when users get logged out from QMetry:

If the browser is not closed with the QMetry session being idle with no activity, the session will last up to 15 mins, and then terminate automatically. In this case, the QMetry page will appear as before; however, when the user comes back after 15 minutes or an extended idle, QMetry redirects to the login page upon clicking through any asset or on the page.
When the user’s QMetry account is logged in from a different machine either by the same user or someone using this user’s credentials. In this case, the earlier session will be terminated and the user is logged out even if they’re not idle in the previous session.
When the user opens multiple sessions of QMetry Test Management by logging in from a different browser or the same browser in incognito mode (starting a new session), the previous browser session expires, and the user will be logged out.
If the user has not logged out and has just closed the browser, the session will auto-terminate in 15 minutes, the user will be logged out.

One of the above scenarios is most likely to trigger a log-out. We request you to check with the end-users about the above points in case you have been reported an automatic log out from QMetry.