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Chrome - How to unblock third-party cookies?

Owned by Durgesh Shukla (Unlicensed)
Last updated: Apr 06, 2023 by Divya Sajnani
2 min read

The QTM4J plugin requires third-party cookies for website rendering and storing user preference data. If the third-party cookies are blocked by the Chrome web browser, users will not be able to access the QMetry Test Management for Jira screens and will observe a blank screen. Here is the screenshot of the issue where the screen is blank due to blocked third-party cookies in the Chrome Browser.


Steps to unblock third-party cookies:

URL
chrome://settings/content/cookies


Option 1 : Unblock all third-party cookies


You can also check the issue on another browser preferably Firefox ensuring that the cookies are not blocked.

Option 2 : If you do not want to enable all 3rd party cookies, you can add your Jira base URL and qtmcloud.qmetry.com to the sites that can use third-party cookies : 

In case you still observe a blank screen after enabling third-party cookies, refer to this FAQ for more troubleshooting steps.


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