How to capture the Jira application logs?

To capture the Jira application logs, follow the below steps.

Note: User must have Jira Admin privileges in order to extract the application log.

  • Go to Jira System > Troubleshooting and support tools > Create support zip > Click on the Customize zip

  • Select only 'Jira application logs' option and Save

  • Click on Create zip button

  • Click on the Download zip button and download the log zip file, share it with QMetry Support.