Unplanned Downtime : QMetry Test Management for Jira v3.2 app is Not Accessible, 16 Mar 2020

Unplanned Downtime: QMetry Test Management for Jira is Not Accessible, 16th Mar 2020 since 05:25 PM (PST) - Affects All QMetry Test Management for Jira v3.2 Cloud customers.


24-Mar-2020,

09:45 AM PST

QMetry performed urgent maintenance immediately for QMetry servers and successfully fixed this issue. This fix was performed during a planned downtime informed to customers here.

18-Mar-2020,

03:18 PM PST

Root Cause : Jira has made some changes in the parameter that was used to call the Apps. QMetry team is currently working on to incorporate this change in QMetry app. The fix for this issue will be released soon.

16-Mar-2020,

06:00 PM PST

The QMetry Test Management for Jira app is now accessible again. We are in contact with Jira team for identifying the cause of the issue.

16-Mar-2020,

05:35 PM PST

It seems Jira has made some update that affected QMetry app as well. We are in contact with Jira team to resolve this issue.

16-Mar-2020,

05:25 PM PST

This is to inform that QMetry Test Management for Jira app is not accessible on 16th Mar 2020 - 05:25 PM (PST). We are looking into this on a high priority and will post more updates on this thread. Based on our initial analysis, QMetry services should be restored soon. We are sorry for the inconvenience caused.