Why is SEN needed: SEN is the unique id which would provide details about the QMetry for JIRA license details. Please provide the SEN when you raise a ticket on the QMetry Support.
How to find the SEN (Support Entitlement Number)?
Here are the steps:
Login to JIRA
Go to JIRA Administration >> Add-Ons >> Manage apps
Select "QMetry Test Manager For JIRA" and view license details
Copy the "Support Entitlement Number"