Test Run Report not loading

Issue: When we generate a test run report, sometimes it does not load the content and keeps buffering as shown in the below screenshot.

Solution: Follow the below steps to reset the report and resolve this issue.

Step 1: Run the below API using the browser’s address bar. Replace the Jira base URL with the Jira URL of your instance.

https://[Jira_Base_URL]/rest/qtm/latest/reports/resetreport?type=10002&clearAll=1

Here, “type” represents the issue type and value 10002 represents the test run issue type id.

Note: This API has to be executed by the Jira admin of the instance.

Step 2: Re-generate the report. You will be able to fetch all the details.

In case, if you still face any issues, then kindly raise a support request to QMetry Support along with the issue details.