Why I don't receive notifications for update on my tickets?

Symptoms: Users don't receive any notifications about updates on their ticket.

Cause: They might have accidentally or willingly clicked on "Turn off this request's notifications" in the email.

After clicking on this, a message will be displayed to the user, stating that they won't receive any updates on this ticket from now on.

Solution: To turn on the notifications again follow these steps:

Step 1: Go to your ticket following the link in the email.

Step 2: Click on "Get Notifications". Refer image below.

The customer will start receiving notifications on updates of the ticket after that.