If you are upgrading to QTM v8.23.0 you need to update the Single Sign On (SSO) login URL. Refer to the corresponding Identity Provider section below to know the URL changes. 

Okta

Follow the steps mentioned below for Okta.

1. Log in to your Okta with an Admin account.

2. Go to Applications > Select your application.

3. Go to the "General" Tab > Edit "SAML Settings".

4. Move to the "Configure SAML" step.

5. Change in URLs of "Single sign-on URL" ("Recipient URL" & "Destination URL" if the checkbox of "Use this for Recipient URL and Destination URL" is not checked).

Old URL Format: https://<clientdomain>/saml/SSO/alias/<orgcode>
New URL Format: https://<clientdomain>/QMETRYSAML/saml/SSO/alias/<orgcode>

6. Attributes Name should be "FirstName","LastName","Email" on the left side.

7. Move to the next screen and Click Finish.

Azure AD

Follow the steps mentioned below for Azure AD.

1. Log in to with Admin account

2. Go to Enterprise Applications. > Select your application.

3. Click on the Set up single sign-on section.

4. Edit "Basic SAML Configuration".

5. Change in URL "Reply URL (Assertion Consumer Service URL)"

  Old URL Format: https://<clientdomain>/saml/SSO/alias/<orgcode>
  New URL Format: https://<clientdomain>/QMETRYSAML/saml/SSO/alias/<orgcode>

6. Click on "Save".

7. Attributes Name should be "FirstName","LastName","Email" in the left side of "Attributes & Claims".