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• Navigate to Setting ->System -> Logging and Profiling tab

• Enable SQL Loggings for SQL log & SQL dump logs

• Scroll the same page below to go to the Default Loggers section and click on Configure link.

  • If QMetry interface is 4x then (Check the interface version from QMetry > About)

    • Enter Package name as “com.qmetry” and Logging level as “Debug”. Click on Add.

  • If your QMetry interface is 3.x then (Check the interface version from QMetry > About)

    • Enter Package name as “com.atlassian.qtm” and Logging level as “Debug”. Click on Add.

  • In Default Loggers search for the following Package Name and click on “Trace” for the below 3 packages:

    • net.java.ao.sql

    • net.java.ao.schema.SchemaGenerator

    • net.java.ao

  • Enter Package name as “com.atlassian.jira.ofbiz” and set the log level to “Error”.

• Once these settings are changed, reproduce the issue on your JIRA instance, so that traces are logged.

  • Start marking JIRA logs for troubleshooting purposes (e.g.: QMetry replication starts here).
    

    

• After all steps are completed for reproducing the issue, stop marking the logs (e.g.: QMetry replication ends here).

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