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Issue: When we generate a test run report, sometimes it does not load the content and keeps buffering as shown in the below screenshot.


Solution: Follow the below steps to reset the report and resolve this issue.

Step 1: Run the below API from your browser’s URL sectionusing the browser’s address bar. Replace the Jira base URL with the base Jira URL of your instance.

Code Block

Here, type is “type” represents the issue type and value 10002 represents the test run issue type id.

Note: This API has to be executed by the Jira admin of the instance.

Step 2: Re-generate the report. You will be able to fetch all the details.

In case, if you still face any issues, then kindly raise a support request to QMetry Support along with the issue details.