Issue: When we generate a test run report, sometimes it does not load the content and keeps buffering as shown in the below screenshot.
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Solution: Follow the below steps to reset the report and resolve this issue.
Step 1: Run the below API from your browser’s URL sectionusing the browser’s address bar. Replace the Jira base URL with the base Jira URL of your instance.
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https://[Jira_Base_URL]/rest/qtm/latest/reports/resetreport?type=10002&clearAll=1 |
Here, type is “type” represents the issue type and value 10002 represents the test run issue type id.
Note: This API has to be executed by the Jira admin of the instance.
Step 2: Re-generate the report. You will be able to fetch all the details.
In case, if you still face any issues, then kindly raise a support request to QMetry Support along with the issue details.