If the SSL Certificate is missing from trustStore of Java, Import-Export Utility can't establish a connection to the Jira instance.
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Error in authenticationjavax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target |
SolutionNote : SSL certificate related issues are not within QMetry Support scope, however, adding . Users have to reach out to thier Network/IT team to solve this issue.
Solution: Adding SSL certificate in trustStore of Java (on the machine which the import/export utility is being run) will resolve this issue. Generally, Network/IT Infra team knows how to resolve the certification issue. We request the user to contact their IT Infra team to resolve this issue.
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You need to add the certificate to the trustStore file of the used JVM located at -
Highlight color lime %JAVA_HOME%\lib\security\cacerts
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First, you can check if your certificate is already in the trustStore by running the following command:
Highlight color lime keytool -list -keystore "%JAVA_HOME%/jre/lib/security/cacerts
If your certificate is missing you can get it by downloading it from your Jira instance URL and add it to the trustStore with the following command:
Highlight color lime keytool -import -noprompt -trustcacerts -alias <AliasName> -file <certificate> -keystore <KeystoreFile> -storepass <Password>
Additionally, refer below Articles from Atlassian to troubleshoot this issue.
https://confluence.atlassian.com/kb/ssl-and-application-link-troubleshooting-guide-719095282.html