How to access JIRA server logs ?

Enable logging in QMetry

• Go to QMetry → Configuration → Under Advance Settings: Go to "Logging".
• Set the "Enable/Disable Logging" option to : Enable

How to set log levels in JIRA

• Navigate to Setting ->System -> Logging and Profiling tab
• Enable SQL Loggings for SQL log & SQL dump logs
• Scroll the same page below to go to Default Loggers section click on Configure link
• Enter Package name as “com.atlassian.qtm” and Logging level as “Trace”. Click on Add.
• In Default Loggers search for the following Package Name and click on “Trace” for below 3 packages
• net.java.ao.sql
• net.java.ao.schema.SchemaGenerator
• net.java.ao
• Then, go to QMetry → Configuration → Advance Setting : Logging. Set to "Enable"
• Once these settings are changed, reproduce the issue on your JIRA instance, so that traces are logged.

How to access JIRA Server Logs

• Go to the directory where you have installed JIRA on your server. Fetch the JIRA logs & share atlassian-jira.log and Catalina log files with QMetry Support.
• For UNIX server : If the directory name is JIRA. You can access logs at JIRA/logs/catalina.out and JIRA/home/log/atlassian-jira.log. In case you do not find the files, trigger the below commands in the UNIX terminal which would fetch the list of logs files path.
• find / -name "atlassian-jira.log" 2>/dev/null
• find / -name "catalina.out" 2>/dev/null
• For Windows server : You can access logs from C:\Program Files\Atlassian\JIRA\logs\catalina<Date>.log and C:\Program Files\Atlassian\Application Data\JIRA\log\atlassian-jira.log

How to reset the log levels in JIRA

• Once the logs are provided and the issue is resolved, go the Default Loggers search for the following package and click on “Debug” for all three of them.
• net.java.ao.sql
• net.java.ao.schema.SchemaGenerator
• net.java.ao
• Go to QMetry → Configuration → Advance Setting : Logging. Set to "Disable". NOTE: The Enabled setting generates more verbose logging. If this is not reverted to "Disabled", it can affect performance and quickly fill up JIRA server logs directory.

Disable logging in QMetry

• Go to QMetry → Configuration → Under Advance Settings: Go to "Logging".
• Set the "Enable/Disable Logging" option to : Disable