6:46 AM PST : QMetry add-on is now back up and running and the services have been fully restored now. Watch this space for additional analysis on this issue.
6:20 AM PST : This is to inform you that QMetry Test Management for JIRA Cloud add-on is not accessible from 9th Jan 2018 - 6:20 AM (PST). We are looking into the problem on topmost priority and we will update this post with our findings.