Note: QMetry Test Management for Jira app supports Google Chrome, Firefox, IE11 and Microsoft Edge browsers only. Currently, browsers like Safari, Opera etc are not supported.
Open browser - chrome > Open Jira.
Go to Chrome options (3 vertical dots on the upper right corner).
Go to More tools > Developer Tools (Or press F12 if you are using windows).
Go to Console > Right click on the output window > Enable Log XMLHttpRequests (As shown in below image) > Reproduce the issue.
Right-click on the output window > Click on "Save as"
Save the file and send to QMetry Support.
Open browser - Firefox > Open Jira.
Go to Menu Options(3 Horizontal Lines on upper right corner)
Go to Web Developer > Web Console.(Or press Ctrl+Shift+K ).
Click on the Console tab.
Right click on the output window > Click on "Select all".
Right click on the output window > Click on "Copy message".
Paste the log in a Notepad or plain text file.
Save the file and send to QMetry Support.