Introduction

Issue Trends reports can be generated for multiple projects. You can view the details of cross-projects.

• Project: Select the project to generate the report. Users can select more than one project on the list.

• Release: Select release(s) on the list.

• Date Range: Provide the Start Date and End Date either directly by typing in the field or using the calendar.

• Select Issue Priority and Issue Type.

• Click on the Search button.

Issue Created Vs. Resolved - Cumulative

The report displays a line chart that helps the QA Manager visualize the trend in issue logging and issue resolving by testers over a period of time. It compares issues created vs. issues resolved during the same period. Mere issue creation does not fulfill the QA task, issues that are fixed by the development team need to be resolved at the same pace to achieve equilibrium in the testing process.

The ideal graph should look like a burn-down chart that indicates a narrow gap between the count of issue creation and issue resolution.

Configuration related to Resolved status is provided at the project level to define issue status in which the issue will be considered as "Resolved".

Configure the Resolved status for the issue from Projects > Project/Release/Cycle.

When multiple projects with different Resolved status configurations are selected to generate the report, it displays issue records for respective projects accordingly. The report is generated based on the status you selected as "Default Resolved Status".

To view the count for Created Issues and Resolved issues, hover the mouse over the corresponding lines.

Open

Filter Report:
Click on the Filter icon  on the individual chart to generate the report as per requirement by applying multiple filters.

Note: “Releases” are associated with the Internal module issues and are not associated with the Jira issues. Hence, skip selecting the Release filter in case of Jira issues.

Open

Issue Trend Over Time

This report shows a line graph displaying the count of Issues created (on the Y-axis) and the Creation Date (on the X-axis).

Filter Report:
Click on the Filter icon  on the individual chart to generate the report as per requirement by applying multiple filters.

Note: “Releases” are associated with the Internal module issues and are not associated with the Jira issues. Hence, skip selecting the Release filter in case of Jira issues.

Issue Open Vs. Closed - Cumulative

This report shows a line graph displaying the count of issues in the "Open" State and issues in the "Closed" State. The count is cumulative e.g., on 11th May the "Open" Issue count is 3. On 12th May more 4 Issues are added with "Open" State, then the cumulative count of Issues will be 7.

Users can select Open Status and Close Status. In case of a Status change of an issue, the report also considers the Status change date and current Status of the issue.

Filter Report:
Click on the Filter icon  on the individual chart to generate the report as per requirement by applying multiple filters.

Note: “Releases” are associated with the Internal module issues and are not associated with the Jira issues. Hence, skip selecting the Release filter in case of Jira issues.