Unplanned Downtime : QMetry Automation Studio fails to launch with error “Process exited before completing request”

Unplanned Downtime: QMetry Automation Studio may not start for some users and give an error : “Request ID xxxx :Process exited before completing request“. This issue was observed from 27 Oct 2020 from 4:10 am - 6:10 AM (PST). Affected users who were using an online installation.

All events regarding this downtime will be updated on this page.

Time (PST)	Event Details

Time (PST)	Event Details
6:10 AM	The issue has been resolved. Do restart your QMetry Automation Studio to be able to access it again.
5:55 AM	The cause of the issue has been identified. QMetry Automation Studio should start working again within next 45 minutes (by 6:40 AM).
4:10 AM	QMetry Automation Studio fails to launch with error “Request ID xxxx : Process exited before completing request“. QMetry Teams are working on high priority to restore the services back to normal.. Based on the initial analysis, QMetry services should be restored soon.