Raise a new ticket

Option 1 : Send Email

Send an email to qtmfj@qmetrysupport.atlassian.net with below details:

• Summary and Description
• Steps to Reproduce(If Bug)
• Company Name
• Jira Hosting (Cloud/Server/Data Center)
• QMetry Version
• SEN 

A ticket will be raised on the support portal. You will get a confirmation email with the ticket number.

Option 2 : QMetry Support Portal

1. Go to QMetry Support Portal. 

2. Select Project QTM for Jira v3.x & Below.

3. It opens the dedicated support portal for QTM for JIRA v3.x & Below. Click on any of the provided options to raise a request.

4.The next screen opens with required fields for the request. Enter appropriate details in the fields. Once you are done with entering the details, click Send. A ticket will be created.

5. You will receive an automated response from QMetry Support on your email. Click on "View request" to view and track the created ticket. 

Note : If you have created a ticket without signing up or login in to the portal then you need to sign up or login to the portal to view and track the ticket. "View request" will take you to the sign up / login screen. Refer View and Edit tickets on portal to sign up or login to the portal.

Option 3 : Raise a ticket from QMetry

1.Go to QMetry > Support. This will redirect you to the Support Portal and you can create a ticket there.

After you have raised the ticket you will be able to track your ticket on the portal.

View and Edit ticket on portal

If you are a new user Sign up to the Support Portal else login to the portal.

1. To Sign up click on Login.

2. Enter your email address and click on Send Link.

3. You will recieve a private sign up link on you email address.

4. Click on the Sign up link that you have recieved on your email.

5. You will be redirected to the portal to Sign up. Enter your email address and chosen password. Click on sign up.

6. You will be logged in to the portal.

7. View your tickets by clicking on the Requests Button > Click on Created By Me.

8. You will see the list of tickets raised by you. Open a ticket for view or comment.

After your request/issue has been taken care of and the ticket is closed you will get the opportunity of providing your feedback on the support that you received on your mail.