How to get mac address & hardware details for machine where QAS is installed

This document should be referred in below scenarios :

Scenario 1 : User gets below errors.

1. We were not able to Authenticate. Please restart QAS.
2. You have not subscribed to QAS. 

Scenario 2 :  When a machine is changed on which QAS has to be run. Users face will get the QAS license error - "License Error: Not valid license for this machine".

Solution :

QAS professional license relies on the machine's MAC address. Follow below steps to fix this issue for QAS on your machine :

Option 1:

Step 1 : Run the jar file (Mac-Ser.jar) on machine where QAS is installed.

Step 2 : You will get the list of mac addresses, hardware id, user details on the screen.

Step 3 : Take a screenshot of the details and sent it to QMetry Support or on your reference ticket.

Step 4 : QMetry Support will make the required changes and will ask you to restart your QAS.

Option2:

In case your organization restricted the execution of the jar file then follow the below steps:

For  Windows

Step 1: Get the machine details.

1. OS details: Windows/Mac (Version).
2. Open command prompt and get the machine details by executing the following commands in a given sequence: 
   1. Mac Address :
      1. Get All the physical address, command - ipconfig /all | findstr "Physical Address"
   2. Hardware Details :
   • Baseboard Serial Number, command -   C:\\Windows\\System32\\wbem\\WMIC.exe baseboard get serialnumber
   • Bios Serial Number, command - C:\\Windows\\System32\\wbem\\WMIC.exe bios get serialnumber
   • Disk Drive Serial Number - C:\Windows\System32\wbem\WMIC.exe diskdrive where "deviceid='\\\\.\\PHYSICALDRIVE0' and MediaType like '%Fixed%'" get serialnumber
   3. User Details :
      • Username - echo %username%

Step 2: Send the output of above commands to QMetry Support or on your reference ticket.

Step 3: QMetry Support will make the required changes and will ask you to restart your QAS.

For any further questions please reach out to QMetry Support.